Privacy Policy

PropVenture ("we", "our", "us") is a PropTech company that operates a fractional real estate investment platform at www.propventureapp.com and via our mobile applications. We are the data controller for personal information processed through our platform.

If you have any questions about how we handle your data, please contact our Data Protection Officer at privacy@propventureapp.com.

We collect information about you in the following ways:

Information you provide directly:

• Account information: Full name, email address, phone number, date of birth, and password when you register.
• Identity verification (KYC): Government-issued ID, selfie/photo, and proof of address to comply with anti-money laundering (AML) regulations.
• Financial information: Bank account details, payment card information (processed securely through third-party payment providers — we do not store full card numbers), and transaction history.
• Property information (Sellers): Property documents, legal titles, financial records, and media uploads related to listed properties.
• Communications: Messages you send to our support team or through the platform.

Information collected automatically:

• Usage data: Pages visited, features used, time spent, and interactions with the Platform.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: See our Cookie Policy for details.

We use the information we collect to:

• Create and manage your account on the Platform.
• Verify your identity and comply with KYC/AML obligations.
• Process transactions, deposits, withdrawals, and investment activities.
• Communicate with you about your account, transactions, and platform updates.
• Provide customer support and respond to your inquiries.
• Personalise your experience and surface relevant investment opportunities.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Comply with applicable laws, regulations, and legal obligations.
• Improve and develop the Platform through analytics and research.
• Send you marketing communications where you have given consent (you may opt out at any time).

We process your personal data on the following legal grounds:

• Contract performance: To provide you with the services you have signed up for.
• Legal obligation: To comply with KYC, AML, and other regulatory requirements.
• Legitimate interests: To improve our services, prevent fraud, and ensure platform security.
• Consent: For marketing communications and optional cookies, where applicable.

We do not sell your personal data. PropVenture does not retain or store your information with any third party. Where your data is passed to an external service to complete a task (such as processing a payment), that data is used only for the duration of that operation and is not retained by the third party afterward.

The only exception is identity verification (KYC). To comply with anti-money laundering (AML) regulations, your identity documents and verification records are retained by our KYC provider as required by applicable law.

The external services we interact with on your behalf include:

• Identity verification (KYC) providers: Your identity documents are shared and retained by our KYC partner solely to meet AML/KYC legal obligations. This is the only third party that retains your data.
• Payment processors: Payment details are passed to process a transaction. No payment data is stored by the processor beyond the life of the transaction.
• Media delivery services: Media files (property images, videos) are served through delivery infrastructure. Your personal information is not shared with these services.
• Regulatory and law enforcement authorities: Where required by applicable law or valid court order, we may be compelled to disclose certain data.

We retain your personal data for as long as your account is active or as needed to provide services to you. After account closure, we retain data for a minimum of 5 years to comply with financial regulations and legal obligations.

Transaction records may be retained for up to 7 years. After the applicable retention period, data is securely deleted or anonymised.

We implement industry-standard security measures to protect your personal data, including:

• Encryption of data in transit (TLS) and at rest.
• Secure token-based authentication with automatic refresh and expiry.
• Role-based access controls limiting staff access to data.
• Regular security assessments and penetration testing.

While we take every reasonable precaution, no system is completely secure. You are responsible for maintaining the confidentiality of your own account credentials.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our Platform. You can control cookie settings through your browser preferences.

For a full breakdown of the cookies we use and how to manage them, please see our Cookie Policy (included within our Terms and Conditions).

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@propventureapp.com. We will respond within 30 days.

The PropVenture Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

Your data may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data in accordance with applicable privacy laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or a prominent notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: